Product Warranty Information
Last Updated: [MM/DD/YYYY]
1. Warranty Coverage
We stand behind our products with:
- 1-Year Limited Warranty against manufacturing defects
- Coverage applies to original purchaser with proof of purchase
- Valid for normal wear and tear under intended use
2. What’s Covered
- Material defects (stitching, zippers, hardware)
- Fabric flaws (tearing, premature wear)
- Functional issues (broken buckles, strap failures)
3. What’s Not Covered
- Damage from misuse or accidents
- Normal wear and tear over time
- Alterations or repairs by unauthorized parties
- Purchases from unauthorized retailers
4. Warranty Claim Process
To file a claim:
- Visit our Warranty Center at polershop.com
- Submit photos of the defect
- Provide purchase documentation
- Our team will review within 5 business days
5. Resolution Options
Approved claims may receive:
- Product repair
- Replacement (if available)
- Store credit (if replacement not possible)
6. International Claims
Additional notes:
- Customer pays outgoing shipping for repairs
- Return shipping covered by us
- Customs forms must be properly completed
7. Care Instructions
To maintain warranty coverage:
- Follow all product care labels
- Machine wash cold (unless specified otherwise)
- Avoid harsh detergents or bleach
- Store products properly when not in use
8. Warranty Exceptions
Special conditions apply to:
- Final sale/clearance items
- Collaborations or limited editions
- Vintage/secondhand purchases
9. Need Help?
Visit our Product Support Hub for:
- Care guides
- Repair tips
- Warranty status checks