Frequently Asked Questions
Orders & Shipping
How long does shipping take?
- US Orders: 3-5 business days
- International: 7-14 business days (customs may cause delays)
- Processing time: 1-2 business days before dispatch
What shipping methods are available?
- Standard shipping (free on orders over $50)
- Expedited shipping (+$9.95)
- International rates calculated at checkout
Can I track my order?
Yes, tracking information is emailed when your order ships. You can also check status in your account.
Returns & Exchanges
What’s your return policy?
- 30-day return window
- Items must be unworn with tags
- Original packaging required
- Final sale items excluded
How do I make a return?
- Log in to your account
- Select “Order History”
- Initiate return and print label
- Ship items back within 14 days
Product Information
Where are your products made?
We design in Portland and manufacture with global partners who meet our quality standards.
How should I care for my gear?
- Machine wash cold
- Hang dry recommended
- Avoid bleach
- See individual product tags for details
Sizing
Do your items run true to size?
Most products follow standard sizing. Check our detailed size charts on each product page.
What if my size is out of stock?
Sign up for restock notifications on the product page. We replenish popular sizes regularly.
Payments
What payment methods do you accept?
- All major credit cards
- PayPal
- Apple Pay
- Google Pay
Is my payment secure?
Yes, we use industry-standard encryption and never store payment details.
Account Help
How do I reset my password?
Use the “Forgot Password” link on the login page to receive reset instructions via email.
Can I change my order after placing it?
Contact us immediately through your account. Changes are only possible before shipment.
Need More Help?
Visit our Help Center for:
- Live order status
- Product recommendations
- Warranty information
Policy Updates
All policies subject to change. Current versions always available on our website.